To Whom It May Concern,
Let me say that I am a US crew member aboard Royal Caribbean’s “Liberty of the Seas”. I was referred to COSTAMED by Dr Michael Grossebner our ship’s doctor. I must say that I was a little apprehensive about being a patient from outside Mexico. I should not have been. I was recieved as any local patient would be, with respect and courtesy from the reception to the cashier. Everyone’s attitude and attention was professional and of the highest caliber.
The laboratory work was thorough and rapid. I was not made to wait very long for the results. The staff was aware that I had only a certain amount of time ashore before I had to return to the ship.
The gratis WiFi was a welcome touch to the waiting room.
I would be remiss if I did not mention the excellent treatment I received from my physician Dr Raphael Moguel Ancheita. his diagnosis of my problem was exactly that which my ship’s doctor had determined. As a second opinion it was invaluable. Dr Raphael Moguel is a highly trained, courteous professional who is friendly, relaxed and comforting. A better doctor could not be found either in Mexico or the US. I will be returning to COSTAMED to continue my treatment with Dr Raphael Moguel and for surgery as determined by him. I have every confidence in Dr Moguel as a phsician and a healer. Dr Raphael Moguel Ancheita is a credit to your fine COSTAMED facility. I look forward to my return to his care in the very near future.