Dear Rafael, Andrea, and Claudia,
Thank you for taking such wonderful care of my father, David B, last week. We have told many people our story and how each of you took care of us. It was wonderful having the team waiting for us that Thursday night/Friday morning to diagnose his situation and then perform the stint procedure in the early hours of the morning. We felt like we were in good hands the entire time. You have a nice facility but even better people.
Dr. Rafael, everyone told us how talented you were. We have now experienced this first hand. When my father returned, his doctor examined him and said everything was good. Thank you for not only taking care of my father, but communicating with us about his situation. Even when we checked out, you gave us your phone number in case anything wrong happened. You are an excellent doctor who cares about your patients. Thank you.
Andrea and Claudia, you were both blessings to us. Andrea, you helped us from the first night to understand what was going on. You helped us through the challenging insurance issues and then you helped us make arrangements to get back home. By the way, the flights worked out perfectly and we had no problems at the airport. I hope you enjoyed your time off this past week and were able to stay at the Westin! Claudia, you were a blessing to our family as you took care of us while we were there. The hotel on Saturday was beautiful and convenient. I have told many people how impressed I was that Royal Caribbean had representatives at the hospital to take care of the families of the patients. I had never thought of this before, but I am glad that someone did. We didn’t have to worry about these details. You were extremely good to us!
Please pass along my appreciation to all the others who helped. To Casanova (what he asked me to call him), Daniel, and all the nurses, please let them know how much they are appreciated.
We are people of faith in God. We believe God was watching over my father and made sure we got to your team so you could take care of him. I pray that God continues to use you in this way and continues to bless each of you. Thank you.